Terms of service

Welcome to PUPIL PET STORE. These Terms of Service govern your use of our website and the purchase of products through our online store.

By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

A. About Our Store

Business Name: PUPIL PET STORE
Business Email: support@pupilpetstore.com
Business Phone: +48 692 025 588
Business Address: Dworska 27, 80-506 Gdańsk, Poland

PUPIL PET STORE operates an online retail store offering pet-related products to customers within Poland.

B. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for any unlawful or fraudulent purpose
  • Attempt to gain unauthorised access to our website, systems, or accounts
  • Interfere with the operation or security of the website
  • Submit false, misleading, or inaccurate information
  • Copy, reproduce, or misuse our website content without permission
  • Use automated systems or methods to improperly access or collect information from our website

We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our business, customers, website, or systems.

C. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However:

  • Product colours may appear slightly different depending on your device or screen settings.
  • Product dimensions, weights, and other specifications may vary where stated by the manufacturer.
  • Product availability may change without prior notice.
  • We reserve the right to correct errors or inaccuracies in product information.

If a significant error affects an order you have placed, we may contact you to provide clarification or discuss the available options.

D. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout or payment is completed.

If a product becomes unavailable after you place an order, we will contact you and, where applicable, provide information regarding cancellation or refund options.

E. Prices and Payment

All prices displayed on our website are shown in Polish złoty (PLN) unless otherwise stated.

The applicable product price and shipping charges will be displayed during checkout before payment is completed.

We accept payment methods made available through our website's payment providers.

By submitting an order, you confirm that the payment information provided is valid and that you are authorised to use the selected payment method.

F. Orders and Order Acceptance

When you place an order, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation email. Receipt of an order confirmation does not necessarily mean that the order has been finally accepted if an issue subsequently arises concerning product availability, pricing, payment, or other material information.

We reserve the right to cancel or decline an order where reasonably necessary, including where:

  • A product is unavailable
  • A pricing or product-information error has occurred
  • Payment cannot be authorised
  • There is suspected fraudulent or unauthorised activity
  • The order cannot be fulfilled for operational reasons

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

G. Shipping and Delivery

Orders are currently shipped to addresses within Poland.

Our standard estimated delivery timeframe is:

  • Handling Time: 0–1 Business Day
  • Transit Time: 2–4 Business Days
  • Estimated Total Delivery Time: 2–5 Business Days

Shipping charges are displayed during checkout.

Delivery estimates are provided as guidance and may be affected by courier operations, weather, public holidays, transportation delays, or other circumstances outside our reasonable control.

For additional information, please refer to our Shipping Policy.

H. Returns and Refunds

Eligible products may generally be returned within 30 days of the delivery date, subject to the conditions set out in our Return & Refund Policy.

Products may need to be unused, in their original condition, and returned with applicable original packaging and accessories.

Approved refunds are generally processed within 9 business days after the returned product has been received and inspected.

For complete information, please refer to our Return & Refund Policy.

I. Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided the order has not already been processed or dispatched.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

Where cancellation is accepted after payment has been received, the applicable refund will be processed to the original payment method.

J. Customer Accounts

If you create an account with PUPIL PET STORE, you are responsible for maintaining the confidentiality of your login information and for activities carried out through your account.

You agree to provide accurate and current information when creating or maintaining your account.

Please contact us promptly if you believe your account has been accessed without authorisation.

K. Intellectual Property

Unless otherwise stated, the content available on the PUPIL PET STORE website, including:

  • Logos
  • Brand names
  • Product content
  • Text
  • Graphics
  • Images
  • Website design
  • Layout
  • Other original materials

is owned by or licensed to PUPIL PET STORE or its relevant content providers.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without appropriate permission.

L. Third-Party Services and Links

Our website may use third-party services, payment providers, delivery services, applications, or links to external websites.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the content, availability, policies, or practices of third-party websites or services that are outside our control.

M. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Temporary interruptions may occur due to maintenance, technical issues, updates, hosting problems, or circumstances beyond our reasonable control.

N. Limitation of Liability

To the extent permitted by applicable law, PUPIL PET STORE will not be responsible for losses arising from circumstances outside our reasonable control, including technical failures, courier delays, communication failures, or other external events.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law.

O. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that information necessary to process your order may be collected and processed in accordance with our applicable privacy practices and legal requirements.

P. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, website, business operations, or legal requirements.

Updated Terms will be published on this page. Your continued use of the website after an update may constitute acceptance of the revised Terms, where permitted by applicable law.

Q. Governing Law

These Terms of Service are governed by the laws applicable in Poland, subject to any mandatory consumer protection rights that apply to you.

Nothing in these Terms prevents consumers from exercising statutory rights or protections that cannot legally be excluded or restricted.

R. Contact Information

If you have questions regarding these Terms of Service, please contact us:

PUPIL PET STORE
Email: support@pupilpetstore.com
Phone: +48 692 025 588
Address: Dworska 27, 80-506 Gdańsk, Poland

Important Notice

These Terms of Service are intended to provide general terms for using the PUPIL PET STORE website and purchasing products. They do not replace any mandatory consumer rights or protections applicable under Polish or European Union law.