Shipping policy

Thank you for shopping with PUPIL PET STORE. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website. By placing an order, you agree to the shipping terms outlined below.

A. Shipping Coverage

We currently ship to addresses within Poland.

At this time, we do not offer international shipping.

B. Order Processing

Orders are processed within 0–1 business days (Monday to Friday).

Orders placed after our daily cut-off time, on weekends, or on public holidays in Poland will be processed on the next available business day.

C. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM (CET/CEST)

Orders received after this time will enter processing on the following business day.

D. Delivery Time

Estimated delivery times are as follows:

  • Handling Time: 0–1 Business Days
  • Transit Time: 2–4 Business Days
  • Total Delivery Time: 2–5 Business Days

Delivery estimates begin after an order has been dispatched and may vary depending on your location or courier operations.

E. Shipping Charges

We offer the following shipping rates within Poland:

  • Free Standard Shipping on orders of PLN 700.00 or more.
  • Flat Rate Shipping: PLN 35.00 on orders below PLN 700.00.

The applicable shipping charge will be calculated and displayed during checkout before payment is completed.

F. Shipment Confirmation & Tracking

Once your order has been dispatched, a shipping confirmation email may be sent.

Tracking information will be provided where available.

Please allow a short period for tracking information to become active after dispatch.

G. Delivery Delays

While we aim to dispatch orders within the stated timeframes, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Courier service disruptions
  • Public holidays
  • High order volumes
  • Other unforeseen events

H. Incorrect Delivery Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If an order is returned because of an incorrect or incomplete delivery address, additional shipping charges may apply before the order can be resent.

I. Address Changes

If you need to update your shipping address, please contact us as soon as possible.

Address changes may not be possible once an order has entered the processing or dispatch stage.

J. Order Cancellations

Orders may be cancelled within 24 hours of purchase.

Once an order has been processed or dispatched, cancellation requests may no longer be accepted.

Please refer to our Return & Refund Policy for additional information.

K. Damaged or Missing Deliveries

If your order arrives damaged or you believe there is an issue with your delivery, please contact our customer support team as soon as possible.

Please include:

  • Your Order Number
  • A description of the issue
  • Photographs of the product and packaging (where applicable)

We will review the information provided and assist you with the next steps.

L. Contact Information

Business Name: PUPIL PET STORE

Business Email: support@pupilpetstore.com

Business Phone: +48 692 025 588

Business Address: Dworska 27, 80-506 Gdańsk, Poland

Important Notice

  • Delivery timeframes are estimates and may vary depending on courier operations and delivery location.
  • Customers are responsible for providing accurate delivery information when placing an order.
  • Tracking availability depends on the shipping service used.
  • This Shipping Policy may be updated from time to time. Any revisions will be published on this page together with the updated effective date.