Payment Policy
At PUPIL PET STORE, we are committed to providing a secure, transparent, and convenient payment experience for every customer.
Secure Payments
Your security is important to us. We use industry-standard SSL (Secure Socket Layer) encryption technology to help protect your personal and payment information during the checkout process.
All transactions are processed through secure payment systems designed to help protect customer data and maintain a safe online shopping environment.
Accepted Payment Methods
We currently accept the following payment methods where available at checkout:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
- Visa Electron
Additional payment methods may be available depending on your location, device, or payment provider.
All transactions are processed in Polish Złoty (PLN zł).
Payment Processing
When an order is placed, your payment information is securely submitted for authorisation and verification.
Once payment has been successfully approved, you will receive an order confirmation email containing your purchase details.
If a payment cannot be authorised, we recommend:
- Verifying your payment information
- Contacting your bank or card issuer
- Using an alternative payment method if available
Fraud Prevention
To help protect our customers and maintain a secure shopping environment, certain orders may be subject to security verification procedures.
We reserve the right to:
- Review transactions for security purposes
- Request additional verification where necessary
- Refuse or cancel orders suspected of fraudulent activity
Billing Information
Customers are responsible for providing accurate and complete billing information when placing an order.
This includes:
- Valid payment details
- Accurate billing address
- Current contact information
Incorrect information may result in payment delays, processing issues, or order cancellation.
Pricing, Currency & Taxes
All prices displayed on our website are listed in Polish Złoty (PLN zł).
Any applicable taxes will be included where required by applicable laws.
Any applicable charges will be clearly displayed before checkout.
No hidden fees will be added after payment has been completed.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Please note:
- Approved refunds are generally processed within 9 business days after the returned item has been received, inspected, and approved.
- Refund processing times may vary depending on your bank or payment provider.
- Additional processing time may apply depending on your financial institution.
For complete information regarding returns and refunds, please refer to our Return & Refund Policy.
Payment Disputes
If you experience a payment-related issue, we encourage you to contact our customer support team before initiating a chargeback or dispute.
Our team will make reasonable efforts to review and resolve payment concerns promptly.
Customer Support
If you require assistance with payment processing, billing enquiries, or checkout issues, please contact us:
Email: support@pupilpetstore.com
Contact Information
Business Name: PUPIL PET STORE
Business Email: support@pupilpetstore.com
Business Phone: +48 692 025 588
Business Address: Dworska 27, 80-506 Gdańsk, Poland
Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (CET/CEST)