Payment Policy
At PUPIL PET STORE, we aim to provide a clear, secure, and convenient payment experience for our customers.
This Payment Policy explains the payment methods we accept, how payments are processed, and how refunds and payment-related enquiries are handled.
Secure Payments
We take reasonable measures to help protect customer information during the checkout process.
Payment information is processed through secure payment systems and payment providers. Where supported by the payment provider, industry-standard security technologies such as SSL/TLS encryption may be used to help protect information transmitted during checkout.
PUPIL PET STORE does not request customers to send complete payment card details by email.
Accepted Payment Methods
The following payment methods may be available at checkout:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
- Visa Electron
Additional payment options may be displayed at checkout depending on availability, payment provider, device, or other applicable factors.
All transactions are processed in Polish Złoty (PLN zł).
Payment Processing
When you place an order, the payment information provided at checkout is submitted securely to the applicable payment provider for authorisation.
Once the payment has been successfully authorised and the order has been accepted, you may receive an order confirmation containing your purchase details.
If a payment cannot be authorised, you may wish to:
- Check that your payment information is correct
- Confirm that your billing information matches your payment method
- Contact your bank or card issuer
- Try another available payment method
Payment Verification & Fraud Prevention
To help maintain a secure shopping environment, certain transactions may be subject to additional verification.
Where reasonably necessary, we may:
- Review transactions for security purposes
- Request additional information or verification
- Decline or cancel transactions where there are reasonable grounds to suspect unauthorised or fraudulent activity
If an order is cancelled after payment has been received, any applicable refund will be processed according to our refund procedures.
Billing Information
Customers are responsible for providing accurate and complete billing information during checkout.
This may include:
- Full billing name
- Billing address
- Valid payment details
- Current contact information
Incorrect or incomplete billing information may result in payment authorisation issues or delays in processing an order.
Pricing & Currency
All prices displayed on our website are shown in Polish Złoty (PLN zł) unless otherwise stated.
The applicable product prices, shipping charges, and order total will be displayed during checkout before payment is completed.
Any applicable taxes or charges required by law will be handled in accordance with applicable requirements.
Shipping Charges
Applicable shipping charges will be displayed during checkout before you submit your payment.
Our current standard shipping rates within Poland are:
- Free Standard Shipping on orders of PLN 700.00 or more
- PLN 35.00 Standard Shipping on orders below PLN 700.00
Refunds
Approved refunds are issued to the original payment method used for the purchase, where possible.
Approved refunds are generally processed within 9 business days after the returned product has been received, inspected, and approved.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
For complete information about eligibility and return procedures, please refer to our Return & Refund Policy.
Payment Issues
If you experience a payment or checkout problem, please contact our customer support team before placing the order again where possible.
Providing your order number, if one has been generated, can help us review the issue more efficiently.
Please do not send your full card number, security code, password, or other sensitive payment credentials by email.
Payment Disputes
If you believe there is an error involving a payment or transaction, please contact us so we can review the matter.
We will make reasonable efforts to investigate payment-related enquiries and provide relevant information.
Customers retain any applicable rights provided by their bank, payment provider, or applicable consumer protection laws.
Customer Support
For payment, billing, or checkout assistance, please contact:
Email: support@pupilpetstore.com
Our customer support team can assist with general payment and order enquiries during our stated business hours.
Contact Information
Business Name: PUPIL PET STORE
Business Email: support@pupilpetstore.com
Business Phone: +48 692 025 588
Business Address: Dworska 27, 80-506 Gdańsk, Poland
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET/CEST)
Important Information
- Payment availability may vary depending on the payment provider and checkout conditions.
- All prices are displayed in PLN unless otherwise stated.
- Applicable shipping charges are displayed before payment is completed.
- Approved refunds are generally processed within 9 business days after the returned item has been received and approved.
- Bank and payment-provider processing times may vary.
- Customers should not send complete payment card details or other sensitive payment credentials by email.
- This Payment Policy may be updated from time to time to reflect changes to our payment methods, providers, or business procedures.