Contact Us
Welcome to PUPIL PET STORE. We are here to assist you with questions about our products, orders, shipping, returns, payments, and other store-related matters.
Our goal is to provide clear communication and a straightforward customer support experience.
Get in Touch
If you need assistance, please contact us using the information below:
Business Name: PUPIL PET STORE
Business Address: Dworska 27, 80-506 Gdańsk, Poland
Business Email: support@pupilpetstore.com
Business Phone: +48 692 025 588
For faster assistance, we recommend contacting us by email. When contacting us about an existing order, please include your order number where applicable.
Customer Support Hours
Our customer support team is available during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM (CET/CEST)
We aim to respond to enquiries within 24–48 business hours. Response times may be longer during weekends, public holidays, or periods of increased enquiry volume.
Order Support
If you have questions about an existing order, our team can assist with:
- Order confirmation
- Order status
- Tracking information
- Shipping updates
- Delivery enquiries
- Order modifications, where applicable
Please note that changes to an order may not be possible once the order has been processed or dispatched.
Shipping & Delivery Assistance
If your order has been delayed or you have not received available tracking information, please contact our support team.
When contacting us about a delivery issue, please provide your order number and relevant details so we can review the order.
Please ensure that your delivery address is complete and accurate when placing an order. Delivery issues caused by incorrect or incomplete information provided at checkout may affect the delivery of your order.
Returns & Refunds Support
If you have a question about returning a product or requesting a refund, please contact us by email.
Where applicable, please include:
- Order number
- Reason for the return
- Photographs of the product or packaging, if relevant
Our team will review your request and provide the appropriate instructions.
Please note:
- Eligible change-of-mind returns may require the customer to cover return shipping costs.
- Returns should be authorised before the product is sent back.
- Returned products remain subject to the conditions described in our Return & Refund Policy.
Payment Support
If you experience an issue with payment, billing, or checkout, please contact our customer support team.
When contacting us about a payment issue, please provide your order number or relevant transaction details where available. Do not send your full card number or other sensitive payment credentials by email.
Product Enquiries
If you have questions about a product before placing an order, you can contact us for assistance with available product information.
Depending on the product, enquiries may relate to:
- Product specifications
- Size information
- Materials
- Available colours
- Product dimensions
- Package contents
- Intended use
Please review the product information provided on the relevant product page before placing an order.
General Enquiries
We are happy to assist with general questions relating to:
- Products
- Orders
- Shipping
- Payments
- Returns
- Refunds
- Store policies
- Website services
If your enquiry relates to an existing order, including the order number can help us locate the relevant information more efficiently.
Customer Support
Our customer support approach is focused on:
- Clear communication
- Providing relevant information
- Assisting with order-related enquiries
- Helping customers understand our store policies
- Responding to customer enquiries during our stated support hours
Important Information
- Please make sure your contact and delivery information is accurate before placing an order.
- Keep your order confirmation email for future reference.
- Contact us as soon as reasonably possible if you experience an issue with an order or delivery.
- Please do not send payment card numbers, passwords, or other sensitive account information by email.
- Return and refund requests are handled according to our Return & Refund Policy.
Contact Information
Business Name: PUPIL PET STORE
Business Address: Dworska 27, 80-506 Gdańsk, Poland
Business Email: support@pupilpetstore.com
Business Phone: +48 692 025 588
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CET/CEST)