Contact Us

Welcome to PUPIL PET STORE. We are here to assist you with any questions, concerns, or support you may need. Our goal is to provide a straightforward and reliable shopping experience for every customer.

Whether you need help with placing an order, tracking a shipment, understanding our policies, or resolving an issue, our customer support team is available to assist you.

Get in Touch

If you need assistance, please contact us using the information below:

Business Name: PUPIL PET STORE

Business Address: Dworska 27, 80-506 Gdańsk, Poland

Business Email: support@pupilpetstore.com

Business Phone: +48 692 025 588

We encourage customers to contact us by email for faster assistance. When contacting us, please include your order number (if applicable) so we can process your enquiry more efficiently.

Customer Support Hours

Our customer support team is available during the following hours:

Monday – Friday: 9:00 AM – 5:00 PM (CET/CEST)

We aim to respond to enquiries within 24–48 business hours. Response times may be longer during weekends, public holidays, or busy periods.

Order Support

If you have questions about your order, we can assist with:

Order confirmation
Order status
Tracking information
Shipping updates
Delivery enquiries
Order modifications (where applicable)

Please note that once an order has been processed or dispatched, changes may no longer be possible.

Shipping & Delivery Assistance

If your order is delayed or you have not received tracking information, please contact us.

Please ensure your delivery address is accurate before completing your order. PUPIL PET STORE is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided at checkout.

Returns & Refunds Support

For return or refund enquiries, please contact us by email and include:

Order number
Reason for the return
Photographs (if applicable)

Our support team will review your request and provide the appropriate return instructions.

Please note:

Customers are responsible for return shipping costs for eligible change-of-mind returns.
Returns require prior authorisation before items are returned.

Payment Support

If you experience any issues with payment, billing, or checkout, please contact our customer support team for assistance.

General Enquiries

We are happy to answer general questions about our products, services, shipping, payments, returns, or store policies.

Why Contact PUPIL PET STORE?

We are committed to:

Providing responsive customer support
Offering clear communication
Assisting with order-related enquiries
Providing accurate information about our products and services

Important Notice

Please ensure your contact information and delivery address are correct before placing an order.
Keep your order confirmation email for future reference.
Contact us as soon as possible if you require assistance with an existing order.

Contact Information