About Us
Last Updated: 15 July 2026
Welcome to PUPIL PET STORE, an online pet supplies store serving customers throughout Poland.
We offer a range of products for cats and dogs, including pet beds, pet houses, pet toys, pet clothing, feeding accessories, scratching products, chew toys, slow feeders, lick mats, travel accessories, and other everyday pet essentials.
Our website provides customers with a convenient way to browse products, compare available options, review product information, and place orders online.
Whether you are shopping for everyday pet care, playtime, feeding, walking, travel, or resting, our catalogue includes products across different categories for cats and dogs.
Our Story
PUPIL PET STORE was established to provide pet owners with access to a broad selection of pet products through an easy-to-use online store.
Our aim is to provide a straightforward shopping experience where customers can browse different product categories, review product information and specifications, and purchase products through one convenient online platform.
As pets have different requirements depending on factors such as breed, size, age, and lifestyle, our catalogue includes products across multiple categories for both cats and dogs.
Our product catalogue is reviewed regularly, and products may be added, updated, replaced, or discontinued as availability changes.
Our Mission
Our aim is to provide customers throughout Poland with access to a diverse selection of pet products through a simple and reliable online shopping experience.
Our objectives include:
- Offering products across multiple pet categories
- Providing clear product descriptions and specifications
- Helping customers compare available products
- Maintaining clear information about shipping, payments, returns, and store policies
- Serving customers throughout Poland
Customers are encouraged to review the available product information before placing an order.
What We Offer
🐶 Dog Essentials
Our dog collection includes products for everyday care and activities, such as interactive toys, chew toys, harnesses, and other dog accessories.
🐱 Cat Essentials
Our cat collection includes products for everyday care and play, including interactive toys, puzzle toys, and other cat accessories.
🍽️ Pet Bowls & Feeders
We offer practical feeding products, including pet bowls, elevated feeding bowls, and other everyday feeding accessories.
🦮 Harnesses & Walking
Our walking collection includes practical accessories such as adjustable dog harnesses intended for everyday walking and outdoor activities.
🛏️ Pet Beds & Resting
Our catalogue includes different pet resting products designed for everyday use, including pet beds and other resting accessories.
🧸 Pet Toys & Play
We offer a selection of toys for cats and dogs, including interactive toys, chew toys, puzzle toys, and other play products.
✈️ Travel & Outdoor Accessories
Our catalogue also includes selected products intended for travelling, outdoor activities, and everyday journeys with pets.
Product colours, materials, sizes, specifications, and availability may vary depending on the individual product.
Our Product Catalogue
We aim to provide useful product information to help customers make informed purchasing decisions.
Depending on the individual product, a product listing may include:
- Product description
- Product specifications
- Product dimensions
- Size information
- Available colours
- Product materials
- Package contents
- Product images
- Care or usage information where applicable
Customers should review all available product information before placing an order.
Product photographs are provided for reference. Actual colours, materials, or appearance may vary slightly due to photography, lighting, display settings, or manufacturing updates.
Product Selection
Our catalogue includes products across several areas of everyday pet care.
We regularly review available products and may introduce new products or discontinue products based on availability.
The range available on our website may therefore change over time.
Product prices, specifications, colours, dimensions, and availability may change without prior notice.
Shopping Experience
PUPIL PET STORE operates exclusively as an online store.
Customers can browse products, select available options, add items to their shopping basket, and place orders through our website.
Before completing an order, customers can review:
- Product information
- Product options
- Quantity
- Price
- Shipping charges
- Order total
- Available payment methods
Information regarding shipping, payment methods, returns, refunds, and other store policies is provided on the relevant policy pages of our website.
Order Processing
Once an order has been successfully submitted, it is prepared for processing according to our current order-processing procedures.
Customers may receive order-related communications regarding their purchase, including confirmation and dispatch information where applicable.
For detailed information about processing and delivery timeframes, please refer to our Shipping Policy.
Shipping Across Poland
We currently provide shipping to addresses within Poland.
Our standard shipping information includes:
- Handling Time: 0–1 Business Day
- Transit Time: 2–4 Business Days
- Estimated Total Delivery Time: 2–5 Business Days
- Free Standard Shipping: Orders of PLN 700.00 or more
- Standard Shipping: PLN 35.00 on orders below PLN 700.00
Delivery estimates are guidelines and may vary depending on the delivery location and courier operations.
Returns & Refunds
We understand that sometimes a purchased product may need to be returned.
Eligible products may generally be returned within 30 days of the delivery date, subject to the conditions described in our Return & Refund Policy.
Returned products may need to be unused, in their original condition, and accompanied by applicable original packaging and accessories.
For complete information, please review our Return & Refund Policy before sending a product back.
Customer Support
Our customer support team is available to assist customers with questions relating to:
- Products
- Orders
- Shipping
- Payments
- Returns
- Refunds
- Store policies
When contacting us about an existing order, please include your order number where possible.
Providing the order number and relevant details can help us identify the order and respond more efficiently.
Clear Product Information
We aim to provide product information in a clear and understandable format.
Product information may include specifications supplied by the manufacturer or product supplier.
Customers should consider the listed dimensions, materials, sizes, intended use, and other product details before purchasing.
If you require additional information about a product before ordering, please contact our customer support team.
Secure Online Ordering
Orders can be placed through our website using the payment methods available during checkout.
Payment and checkout information is presented before an order is submitted so customers can review the applicable order total and shipping charges.
Our Store Policies
We believe clear store information helps customers understand how our online store operates.
You can review our policies covering:
- Shipping Policy
- Return & Refund Policy
- Terms of Service
- Privacy Policy
These policies provide additional information about ordering, delivery, returns, refunds, website use, and the handling of customer information.
Our Commitment to Transparency
We aim to keep important shopping information accessible to customers before they place an order.
This includes information relating to:
- Product specifications
- Product pricing
- Shipping charges
- Estimated delivery times
- Return conditions
- Refund processing
- Contact information
- Store policies
Customers are encouraged to review this information before completing a purchase.
Stay Connected
Follow PUPIL PET STORE on social media for updates relating to:
- New product arrivals
- Seasonal collections
- Store announcements
- Product updates
Connect With Us
Frequently Asked Questions
Where does PUPIL PET STORE ship?
We currently ship orders to delivery addresses within Poland.
How long does delivery take?
Our estimated total delivery time is 2–5 business days, including handling and transit.
What is your return period?
Eligible products may generally be returned within 30 days of the delivery date, subject to our Return & Refund Policy.
How can I contact customer support?
You can contact us by email at support@pupilpetstore.com or by phone at +48 692 025 588.
Does PUPIL PET STORE have a physical shop?
PUPIL PET STORE currently operates as an online store.
Store Information
Business Name: PUPIL PET STORE
Business Email: support@pupilpetstore.com
Business Phone: +48 692 025 588
Business Address: Dworska 27, 80-506 Gdańsk, Poland
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET/CEST)
Order Cut-Off Time: 5:00 PM (CET/CEST)
Contact Us
Have a question about a product or an existing order?
Our customer support team is available during our stated customer service hours.
Email: support@pupilpetstore.com
Phone: +48 692 025 588
Address: Dworska 27, 80-506 Gdańsk, Poland
When contacting us regarding an order, please include your order number and relevant details where applicable.
Important Information
Product availability, pricing, specifications, colours, dimensions, and catalogue selections may change from time to time. Please review the relevant product page and applicable store policies for the most current information before placing an order.