Return and Refund Policy for Pupil Pet Store
Thank you for choosing Pupil Pet Store for your pet toy purchases. We are dedicated to ensuring your satisfaction, and to facilitate a smooth return and refund process, we’ve established the following guidelines:
30-Day Return Window
Pupil Pet Store offers a generous 30-day return period, allowing you to request a return within 30 days of receiving your purchase. To qualify for a return, the product must be in unused and undamaged condition, with all original tags and packaging intact.
Initiating a Return
To initiate a return, please contact us via email at support@pupilpetstore.com. Our team will provide you with a return authorization and detailed instructions for shipping the item back to us. Please note that returns without prior approval will not be accepted.
Return Labels for Customers
- For Defective Products: We will provide a prepaid return label for defective items.
- For Customer Remorse: Customers are responsible for the return shipping costs for non-defective returns.
Return Period
Customers have a 30-day window to initiate a return from the date of receiving their products.
Accepted Product Conditions for Returns
We accept returns for products that are in new, unused condition.
Restocking Fee
Pupil Pet Store does not charge any restocking fees for returns.
Return Shipping Costs for Customers
- For Defective Products: Pupil Pet Store covers the cost of return shipping.
- For Customer Remorse: Customers are responsible for the return shipping costs for non-defective returns.
Damaged, Inaccurate Products, or Issues
Upon receiving your products, please inspect them carefully. If you discover any damage, inaccuracies, or issues, please notify us promptly via email at support@pupilpetstore.com. We will work with you to resolve the problem efficiently.
Exchanges
Pupil Pet Store processes exchanges for damaged, inaccurate, or defective items. If you need to exchange a product, please contact us for further assistance.
Restoration Fee
No restoration fee will be applied to your returns.
Refunds
After receiving and inspecting your return, we will notify you of the status of your return. If approved, your refund will be processed, and a credit automatically applied to your original method of payment within 5 business days, depending on your bank or credit card issuer’s policy.
CONTACT INFORMATION:
Trade name: Pupil Pet Store
Phone number: +1 949-490-2849
Email: support@pupilpetstore.com
Physical address: 7 Jackson St, New York, NY 10002, United States